Terms and Conditions

1.1 The CJTutors Website helps Students to find Tutors, Tutors to market their services, and for Students to book and pay for Lessons. All of these terms and conditions apply to Students and Tutors, unless they specifically state otherwise, or are marked with a "T", when they only apply to Tutors. Clause 5 only applies to Tutors. These terms and conditions replace any previous versions of them.

1.2 The CJTutors Website is owned and operated by Tutora Ltd, trading as CJTutors. CJTutors is a limited liability company registered in England and Wales under company number 15834021. CJTutors’s registered office is at Dearing House, 124 City Road, London, EC1V 2NX. CJTutors’s other contact details are set out on the Website, which is at https://www.cjtutors.com/.

1.3 A User may register on the Website as a Student or as a Tutor. A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier.

1.4 By registering on or using our Website, the User agrees to be bound by these terms and conditions. These terms and conditions are legally binding – every User should read them fully before agreeing to them. (Please print or save these terms for future use as CJTutors will not keep a file copy specifically for the User and CJTutors cannot guarantee that they will remain accessible on the Website in future.) If a User does not wish to be bound by these terms, they should not use the Website.

1.5 ("T") Where the person who agrees these terms and conditions contracts on behalf of a company/organisation, they hereby confirm that they have authority to act on behalf of that entity.

1.6 Certain words are defined in clause 19 (Definitions) of these terms and conditions and are capitalised throughout.

2.1 To help Tutors and Students to meet by allowing Tutors to advertise their professional tuition services on the Website, and Students to book and pay for Lessons.

2.2 To maintain a functioning Website, including communication systems, a booking platform and Online Classroom, wherever possible. CJTutors cannot guarantee that the Website will always be available, or that it will always work, but it will try to have it up and running properly at all times. Every now and again, the Website might need to be taken offline for maintenance purposes.

2.3 To communicate any planned maintenance of the Website or downtime.

2.4 To use reasonable endeavours (which means to try hard!) to keep the Website free from viruses and worms.

2.5 To use reasonable endeavours to check the identity of all Tutors and the background checks of Tutors who have Background Checked Status. (But if a Student is concerned about any Tutor, do not meet a Tutor alone.)

2.6 To decide when a Tutor’s profile is sufficiently complete to be set live on the Website and be accessible by other Users.

2.7 To communicate new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors via the Website and by email (except where a Student or Tutor has chosen to alter their notification settings to exclude email communication).

2.8 To endeavour to ensure that each Student’s payment of Lesson Fees and the payment of each Tutor’s Tutor Fees are processed promptly and usually within 9 days of a Lesson, when there is no Complaint or Failed Payment.

2.9 To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.

2.10 To endeavour to ensure that refunds to Students are made promptly in accordance with these terms and conditions.

2.11 To endeavour to ensure that Failed Payments are processed promptly and in accordance with these terms and conditions.

2.12 To take precautions CJTutors considers appropriate to protect Students’ and Tutors’ information.

2.13 To monitor postings made on the Website and messages sent between Students and Tutors. CJTutors does so in the hope of helping Students and Tutors meet, but also to stop misuse of the Website, as set out in these terms and conditions.

3.1 Users are responsible for their own security in conjunction with the services through the Website, both online and offline.

3.2 Users are solely responsible for the material they post on the Website, including messages sent, and they must not post defamatory, offensive or illegal material.

3.3 Users must immediately report to CJTutors any defamatory, offensive or illegal material they view on the Website.

3.4 Users must exercise their own judgement regarding the accuracy of information provided on the Website. CJTutors cannot and does not guarantee that all of the content on the Website is complete, accurate or up-to-date.

3.5 Users must contact CJTutors immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified CJTutors that they believe their password has been compromised.

3.6 Users must not use the Website with the intention of engaging directly with other Users outside of the CJTutors environment. Users must not promote opportunities or services of any company other than CJTutors on the Website.

3.7 Users agree to abide by the Privacy Policy provided through the Website.

3.8 Any User who fails, in CJTutors's opinion, to comply with these terms and conditions may be immediately suspended from using the Website and any related services. CJTutors reserves the right to cancel any existing bookings in such circumstances.

4.1 CJTutors is not responsible for the acts or omissions of Students or Tutors and is solely responsible for its own acts or omissions.

4.2 Students must be at least 18 years old to book a Tutor for themselves. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition from a Tutor via CJTutors. CJTutors is not responsible for any dispute between a person under the age of 18 and a parent or guardian.

4.3 Students must ensure that all of their personal details and contact information are accurate and up-to-date. CJTutors will contact Students by email.

4.9 Students agree not to circumvent or disintermediate, or attempt to circumvent or disintermediate, CJTutors in any way at the time of booking any Tutor, during any period of confirmed Bookings with any Tutor or at any time within six months of the date of the most recent Booking with the relevant Tutor (the "Student Restriction Period").

4.14 Cancellations: Students may cancel any Booking, without incurring any charge, by giving more than 24 hours' notice.

4.15 Nothing in these terms and conditions affects a Student's statutory rights.

4.16 Simply by agreeing to these terms and conditions, a Student is not required to sign up with any Tutor or make any Bookings.

4.17 Subject to paying for any Bookings used, a Student may cease to use the CJTutors service at any time.

5.1 Tutors are not employees of CJTutors and are solely responsible for their own actions both on and off the Website.

5.2 Tutors must be at least 18 years old.

5.3 Tutors must be legally entitled (possessing the relevant immigration status where relevant) to work in the UK on a self-employed basis.

5.4 If Tutors contact Students who are under 18, they must ensure that these Students are represented by a parent or legal guardian who gives consent for the Student to receive tuition.

5.5 Tutors are responsible for ensuring that the personal information they provide and their personal statements on the Website are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.

5.6 Tutors must disclose any criminal convictions or cautions they may have to CJTutors, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.

5.7 All Tutors shall have Background Checked Status to meet the requirements of clause 19.4, have a 'background check' badge on their profile page on the Website and shall continue to be covered by such checks whilst registered as a tutor on the Website and for as long as the Tutor remains registered. Tutors shall provide CJTutors with a copy of evidence of such status upon request.

5.10 Tutors are responsible for setting their own fee ("Tutor Fee"). They must not undercut CJTutors and must, therefore, set their Tutor Fee on the Website for an amount which is as good as the fee they offer to students outside of CJTutors.

5.13 For any meetings (including lessons, trials or assessing student need) with a Student found via CJTutors's Website, Tutors must make a Booking to account for this time using the Website. Tutors agree not to solicit Students or disintermediate CJTutors, or attempt to solicit Students or disintermediate CJTutors, in any way, at the time of booking any Lesson with any Student, during any period of confirmed Bookings with any Student or at any time within six months of the date of the most recent Booking with the relevant Student (the "Tutor Restriction Period").

6.1 The Lesson Fee payable by a Student for a Lesson will be displayed on the Website at the time of confirming a Booking. The Lesson Fee will also be displayed on the Student's lessons dashboard on the Website, in Lesson reminder emails and, following Lessons, in emails confirming receipt of payment. Where an increase in a Lesson Fee is proposed, notice of such increase will be posted on the Website.

6.2 A Lesson Fee is the combination of the Tutor Fee and CJTutors's Service Fee, which will be collected by Stripe on behalf of CJTutors. All fees include any applicable VAT or other sales tax.

6.3 The Service Fee is payable by the Student in exchange for the provision of the services listed in clause 2 of these terms and conditions. The Service Fee will be determined by applying a percentage increase to the Tutor Fee.

6.9 Payment processing services on CJTutors's Website are provided by Stripe Payments Europe, Ltd trading as Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement – United Kingdom (together, the "Stripe Terms"). By agreeing to these terms and conditions or continuing to operate as a Tutor on CJTutors's Website, the Tutor agrees to be bound by the Stripe Terms.

12.1 CJTutors seeks to provide the best service possible and provide a safe experience in which children can learn.

12.2 Any User who is the parent of a child under the age of 18 who has a Lesson with a Tutor should not leave the child in the sole care of that Tutor.

12.3 All Tutors must comply with The Tutors' Association Child Protection Policy, whether or not they are a member of The Tutors' Association, and all relevant legislation and government guidance. The Policy can be found at this link: Child Protection Policy

12.4 If any User has a concern regarding child protection, they should contact CJTutors immediately.

12.5 CJTutors's designated Child Protection Officer is Andy Stuart.

13.1 Nothing in these terms and conditions in any way limits or excludes CJTutors's liability for its negligence causing death or personal injury or for anything which is not permitted by law to be excluded or limited.

13.2 All Users must give CJTutors a reasonable opportunity to remedy any matter for which CJTutors is potentially liable before incurring any costs remedying the matter themselves.

13.3 CJTutors shall not be liable for any loss or damage caused by it or its employees or agents in circumstances where there is no breach of a legal duty of care owed by CJTutors or by any of its employees or agents; such loss or damage was not reasonably foreseeable by both parties; or such loss or damage is caused by the User, for example by not complying with these terms and conditions.

16.1 When submitting material to CJTutors, Students and Tutors also grant to CJTutors a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material.

16.2 You are responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials ("content") that you upload, post, publish or display or email or otherwise use via the website or the Service.

18.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.

18.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.